90-Day Guarantee: If you don't see a reduction in spider activity in treated areas after following our 90-day program, we'll refund your product cost.
Return Policy
Shield90™ stands behind our professional-grade natural formula. We're confident in the lab-tested efficacy of our botanical blend and its ability to deliver the same results as professional natural pest control operators.
Standard Returns
If you're not satisfied with your purchase for any reason, you may return unused, unopened products within 30 days of delivery for a full refund of the product cost.
- Timeframe: 30 days from delivery date
- Condition: Unopened, unused, in original packaging
- Refund: Full product cost refund (shipping costs non-refundable)
- Process: Contact us to initiate a return
90-Day "No Webs" Confidence Policy
Our guarantee is built into our product name and our commitment to you. If you follow the 90-Day Shield Program and don't see a reduction in spider activity in treated areas, we'll refund your product cost—no questions asked.
To qualify for the 90-day guarantee:
- Follow the complete 90-Day Shield Program application instructions
- Apply to all entry points as directed (baseboards, door frames, garage thresholds, basement corners)
- Allow the product to dry fully before re-entry
- Document your experience (optional but helpful)
- Contact us within 90 days of your first application if results are not satisfactory
How to Return
To initiate a return or claim under the 90-day guarantee:
- Contact Us: Email support@shield90.com with your order number and reason for return
- Receive Authorization: We'll provide return authorization and instructions
- Ship Back: Return the product(s) to the address provided (return shipping at customer expense for standard returns)
- Refund Processing: Once received and verified, refunds are processed within 5-7 business days
Refund Processing
Refunds will be issued to the original payment method used for purchase. Processing times vary by payment provider:
- Credit/Debit Cards: 5-7 business days after we process the return
- PayPal: 3-5 business days after we process the return
- Other Payment Methods: May take up to 10 business days
Damaged or Defective Products
If you receive a damaged or defective product, please contact us immediately at support@shield90.com with:
- Your order number
- Photos of the damaged product or packaging
- Description of the issue
We will arrange for a replacement or full refund, including return shipping costs, at no charge to you.
Non-Returnable Items
The following items are not eligible for return:
- Products that have been opened and more than 25% used
- Products damaged due to misuse or improper storage
- Products purchased from unauthorized resellers
- Bulk orders or custom orders (subject to specific terms)
Exchange Policy
We do not offer direct exchanges. If you need a different product or quantity, please return your original purchase and place a new order. This ensures faster processing and accurate inventory management.
International Returns
Currently, Shield90™ only ships within the United States. If you have questions about returns for international orders, please contact us at support@shield90.com.